Refund policy
Thank you for shopping with Arees Lattner. We are committed to providing high-quality products and a smooth shopping experience. If you are not fully satisfied with your purchase, please review our refund and return policy below.
1. Return Eligibility
We accept returns under the following conditions:
- Items must be returned within 14 days of delivery
- Products must be unused, unworn, and in original condition
- All original tags and packaging must be intact
We do not accept returns for:
- Items marked as Final Sale
- Used, damaged, or altered products
- Items returned without prior approval
2. Return Process
To initiate a return:
- Email us at support@areeslattner.com with your order number and reason for return
- Our support team will review your request and provide return instructions
Please do not send items back without approval, as they may not be accepted.
3. Refunds
Once your return is received and inspected:
- You will be notified of the approval or rejection of your refund
- If approved, your refund will be processed to your original payment method within 5–10 business days
Please note:
- Shipping fees are non-refundable
- Any return shipping costs are the customer’s responsibility (unless the item is defective or incorrect)
4. Exchanges
We only replace items if they are:
- Defective
- Damaged
- Incorrect item received
If you need an exchange, contact us at support@areeslattner.com with clear photos of the issue.
5. Damaged or Incorrect Items
If your order arrives damaged or incorrect:
- Notify us within 7 days of delivery
- Provide photos of the product and packaging
We will:
- Investigate the issue
- Offer a replacement, store credit, or refund depending on the case
6. Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account again
- Contact your payment provider (processing times may vary)
- If the issue persists, contact us at support@areeslattner.com
7. Cancellations
Orders can only be canceled if they have not yet been processed.
- Contact us immediately after placing your order
- Once processing begins, cancellations are no longer guaranteed
8. Contact Us
For any questions regarding returns or refunds:
📧 Email: support@areeslattner.com
🌐 Website: https://areeslattner.com/